SUBJECT TO PRICE CHANGES WITHOUT PRIOR NOTICE
The timing of sightseeing points shall be fixing by local operator due to traffic and weather conditions (Non-refundable for any cancellation that made by clients.
Rate is subject to change basing on gasoline price.
CHILDREN POLICY
For Package Tour/ two-day tours up:
Without air ticket
- 0 – 5 years old: 10% of adult’s price (sharing bed with parents)
- 6 – 10 years old: 50% of adult’s price (using the same bed with parents). 100% of adult price if request separate bed.
- Children over 10 years old: 100% of adult’s price
With air ticket on tour
- Children under 2 years old: 25% of adult’s price (sharing bed with parents)
- Children from 2 – 10 year old: 50% of adult’s price (sharing bed with parents). 100% of adult price if request separate bed.
- Children over 10 years old: 100% of adult’s price
PAYMENT
- 100% of the net price upon booking
For Package Tour/ two-day tours up:
- 50% of the net price upon booking
- 50% of the net price 30 days prior to departure
CANCELLATION CHARGE
Tour (half-day, full-day, night-time) & Transportation (4, 7, 16 seaters) within 24 hrs
All cancelation from guest arise additional charges as follows:
- More than 24 hours before departure: No charges
- Less than 24 hours before departure or No show : 100% of the tour
Transportation (from 29 seaters)
All cancelation from guest arise additional charges as follows:
- More than 10 days before departure: 10% of service rate
- From 10 days to 6 days before departure : 50% of the tour price
- From 5 days to 3 days before departure : 80% of the tour price
- Less than 3 days before departure or No show : 100% of the tour
For Package Tour/ two-day tours up:
- More than 60 days before departure: No charges
- From 60 days to 30 days before departure: 30% of the tour price
- From 29 days to 7 days before departure: 75% of the tour price
- Less than 7 days before departure or No show: 100% of the tour
DOCUMENTS TO PROVIDE
All passengers must provide the following information upon booking:
- Full Name
- Nationality
- Gender
- Date of birth
- Phone number, Email.
- Food and health restrictions (for tour)
- Flight/Train/Bus information (for transportation)
The booking can be rejected if the information is not provided following to city law by the Transportation Department.
For Package Tour/ two-day tours up:
- Copy of passports
- International flight tickets
- Visas
ACCOMMODATION
Most of our services are based on a double/twin/triple room. Extra facilities must be requested prior to confirmation and based on availability in the hotel. Under the international hospitality regulations, rooms must be checked out at 12:00 pm on day of departure. Hoi An Express is not responsible in any cases of personal items lost or forgotten during the trip.
FLIGHT AND TRAIN TRANSPORTATION
Hoi An Express takes NO responsibility and will not reimburse in the following cases:
- Unused tickets during the trip.
- Any personal items lost or forgotten during transportation.
- Independent problems or issues to the transportation supplier.
- Default records due to invalid ID or lack of ID and/or necessary documents required for the trip.
In case of these occurring issues, customers cannot claim any reimbursement.
CULTURAL REMINDER
Visitors should dress appropriately and politely when visiting pagodas, temples and churches (Please do not wear singlets, shorts, short skirts, and revealing clothings).